Privacy Policy

Information We Collect

Personal Information: When you make a reservation or stay with us, we collect personal information such as your name, email address, phone number, billing address, and payment information.

Stay Preferences: We may collect information about your room preferences, dietary requirements, accessibility needs, and other preferences to enhance your experience.

Usage Data: We collect information about how you use our website, including IP addresses, browser type, pages visited, and time spent on our site.

Communication Records: We may keep records of communications between you and our hotel for quality assurance and service improvement purposes.

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and hotel updates
• Personalize your experience and improve our services
• Process payments and prevent fraudulent transactions
• Comply with legal obligations and industry standards
• Send promotional offers with your consent

Information Sharing

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our hotel and providing services (payment processors, booking platforms, etc.)

Legal Requirements: When required by law, court order, or government regulation

Business Transfers: In connection with a merger, acquisition, or sale of business assets

Emergency Situations: To protect the safety and security of guests and staff

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security protocols

Your Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and performance
• Provide personalized content and advertisements
• Ensure website security and prevent fraud

You can manage cookie preferences through your browser settings, though some website functionality may be limited if cookies are disabled.

Data Retention

We retain your personal information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and customer experience

Generally, we retain guest information for 7 years after your last stay, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Last Updated: January 2024